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PRIVACY

THE KEY TO KEEPING OUR CLIENTS PROTECTED

At Detect 360, we value your privacy and are committed to safeguarding your personal information. This policy outlines how Detect 360 will process and protect the personal information you share with us. To provide you with our services effectively, we may need to collect and utilize your information. It is paramount that you trust us to handle your data with the utmost care, ensuring its confidentiality and security.

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The Personal Information we Collect

As you navigate through our website, Detect 360 may collect your personal information either directly from you or when you provide it to us (e.g., through inquiries or newsletter subscriptions). This information may include, but is not limited to, your name, email address, or telephone number.

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Additionally, in the process of generating quotes or invoicing, we may collect publicly available personal information from the internet. This may include details such as your address or VAT registration number.

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Please note that, in compliance with legal requirements, we may be obligated to verify the identity of our clients. Consequently, we may request various forms of personal information from you to fulfill these legal obligations.

Use of Cookies

Detect 360 employs "cookies" on our website to enhance your future visits and deliver a more user-friendly experience. For detailed information on how we utilize cookies, please refer to our Cookie Policy.

How we use your Personal Information

At Detect 360, we may utilize your personal information to:

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  1. Respond to your inquiries.

  2. Verify your identity, particularly in compliance with legal requirements.

  3. Provide you with our services, ensuring efficient delivery.

  4. Enhance our service by analyzing trends for continuous improvement.

  5. Extend invitations for your participation in events hosted by Detect 360.

  6. Keep you informed about the latest developments in fire protection.

  7. Send you marketing materials, including electronic communications, pertaining to other solutions that may align with your interests.

 

Note: You have the option to unsubscribe from our communications at any time. This can be done by replying to the received email and requesting to unsubscribe or by clicking the "unsubscribe" link provided in the email.

Disclosure of Personal Information

Detect 360 is committed to maintaining the privacy of your personal information. We do not engage in the sale of personal information, and thus, we will not disclose your personal information to any third party except as outlined in this policy.

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  • Marketing Purposes: For marketing purposes, we may disclose or transfer your personal information to our agencies.

  • Service Provision: To provide you with our services, it may be necessary for us to disclose or transfer your personal information to suppliers, affiliates, partners, or agents.

  • Internal Personnel: Your personal information will be disclosed to our personnel who require it for the fulfillment of their job responsibilities. We ensure that our staff is fully aware of and committed to maintaining confidentiality, and they are contractually bound to uphold the confidentiality of all information.

  • Reference for Quality Reviews: With your consent to provide a reference reviewing the quality of our services, we may share the reference along with your contact details with prospective clients.

  • Legal Requirements: There may be instances where the law mandates the disclosure of your personal information. In all other situations, we will not disclose your personal information without prior notification, providing you with the opportunity to object.

Security of Personal Information

Detect 360 employs all reasonable and appropriate measures to ensure the security of your personal information. This includes encryption of our laptops and phones. While we take these precautions, it's important to note that absolute security cannot be guaranteed. To further safeguard your information, we conduct regular backups of all personal data.

Email Inspection

​As part of our security measures, we conduct inspections of all emails received through the email addresses provided on this website. This process is implemented to check for viruses, ensuring the integrity of our communication channels. Additionally, Detect 360 reserves the right to monitor and inspect all material and information transmitted over our system. It is important to note that we may also monitor whether you read emails that we send you.

Access to and Correction of Personal Information

You have the right to access and, if necessary, correct your personal information held by Detect 360. To exercise this right, please email us at info@detect360.co.za.

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